Shipping & Returns Policy
At Solera Industries Private Limited, we strive to provide our customers with a seamless shopping experience. Our shipping and returns policy is designed to ensure that you receive your orders promptly and efficiently.
Shipping
– Standard delivery charges are inclusive in the invoice.
– Express delivery charges may be charged extra and will be informed based on the delivery location.
– We use reputed courier partners and/or registered post through the Indian Postal Service depending on your location.
– We deliver to most parts of India. Please enter your Pin Code on the product page to know whether the product can be delivered to your location.
Returns
– We accept return requests within 7 days from the date of delivery of the product.
– If you have received a damaged product, please contact us within 7 days and we will provide a replacement after receiving the damaged material back from you.
– To initiate a return, please contact us at [contact email/phone number].
– Return fees shall be borne by the buyer.
Refunds
– Refunds will be processed within 5-7 business days after receiving the returned item.
– Refund amount will be credited to the original payment method.
– Refund timelines may vary depending on the payment method:
– Credit/Debit Card: 5-7 business days
– Net Banking (Credited to Bank Account): 2-4 business days
– UPI Linked Bank Account: 2-4 business days
– Bank Transfer: 7 business days
Cancellation
– If you cancel an order before it is shipped, you will receive a full refund.
– If the order is cancelled after it is shipped, you will receive a refund minus 15% cancellation charges of the total product value.
Delivery
– Estimated delivery time is 2-4 business weeks across India.
– Delivery times may vary depending on the seller, product availability, and your shipping destination.
Payment Methods
– We accept prepaid orders only and do not offer Cash on Delivery (CoD) payment option.
Installation and Relocating
– We provide installation services after a site survey is done.
– Solar systems can be shifted from one location to another, depending on the type of mounting system opted by the customer.
Financing
– We can assist and provide 3rd Party references and solutions for financing.
Subsidy
– We assist with subsidy documentation and process.
– Extra charges may be applicable if the customer wants us to secure the subsidy on their behalf.
Product Tags
– ‘In Stock’ means the product is available and will be delivered within 2-4 business weeks.
– ‘Available’ means we can procure the product when an order is placed.
– ‘Preorder’ or ‘Forthcoming’ means the product is expected to be released soon and can be pre-booked.
– ‘Out of Stock’ means the product is currently not available but may be available soon.
– ‘Back In Stock Soon’ means the product is sold out but will be available soon.
– ‘Temporarily Unavailable’ means the product is out of stock and will be available soon.
– ‘Permanently Discontinued’ means the product is no longer available.”
Please note that this is just a draft and you should adjust it according to your company’s specific needs and policies.